Responsible Gaming
Our Commitment to Safe Gaming
At Captain Cooks Casino, we believe gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting players who may be at risk.
Age Verification
Captain Cooks Casino is strictly for players aged 18 years and older (or the legal age of majority in your province). We verify all player ages during registration. If you are under the legal gambling age, you must not create an account or participate in any gambling activities.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognize any of the following signs in yourself or someone you know, it may be time to seek help:
- Chasing losses by gambling with more money to recover what you've lost
- Hiding your gambling activities or lying about the time and money spent
- Gambling with money needed for essentials (rent, food, bills, medications)
- Feeling anxious, irritable, or restless when unable to gamble
- Neglecting family, friends, work, or education due to gambling
- Borrowing money or accumulating debt to gamble
- Losing control over the amount of time or money spent gambling
- Gambling to escape problems or negative emotions
- Failed attempts to reduce or stop gambling
- Risking important relationships or opportunities because of gambling
Self-Help Tools & Player Protection Features
Captain Cooks Casino provides tools to help you maintain control of your gaming:
- Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
- Loss Limits: Establish maximum loss amounts to protect your finances
- Session Time Limits: Receive automatic reminders when you've been playing for a set duration
- Reality Checks: Pop-up notifications at regular intervals to remind you of time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access for a period you choose
- Account Closure: Permanently close your account if you wish to stop gambling
To access these tools, visit your account settings or contact our customer support team.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:
Canada
- Responsible Gambling Council (Ontario)
Website: www.responsiblegambling.org
Supporting evidence-based responsible gambling practices across Canada - Gambling Helpline Ontario
Phone: 1-800-522-4700 (toll-free, 24/7)
Free counselling and support services - Gamblers Anonymous
Website: www.gamblersanonymous.org
Peer support meetings across Canada
International Resources
- National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
Phone: 1-800-GAMBLER (1-800-426-2537) - GamCare (United Kingdom)
Website: www.gamcare.org.uk
Free information, advice, and support - GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Free counselling and support
Take Action Today
If you or someone you care about is experiencing problems with gambling, please seek help immediately. The organizations listed above offer free, confidential support and have helped countless people regain control of their lives.
Remember: There is no shame in asking for help. Problem gambling is a treatable condition, and recovery is possible with proper support.
For More Information
If you have questions about responsible gaming or need assistance with account controls, please contact Captain Cooks Casino customer support. We are here to help.